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  Acceptable Use Policy (aup)

 

RFhost reserves the right to change this Policy any time, so please, check this page at least once a month or when in doubt. RFhost strives to provide the best possible service to all our customers, but we will not tolerate any unlawful activity or abuse on our servers. We respect freedom of speech and expression unless it is harmful to others. These brief guidelines are imposed to protect you, other RFhost customers and us against such harm.


Payment Policies, Fees, Refunds and Terms of Agreement:
Full payment is required before any hosting service is rendered, which includes renewals. All payment-due notices will be sent by electronic mail. No bills or invoices will be sent by postal mail or fax. Prepayment is due each each year following the date the account was established. Billing will continue until you cancel your hosting account. You may cancel at anytime. As a policy, we do not offer credits or refunds for hosting time already expended.

We do give refunds for full months unused, should you want to cancel prepaid service. If you decide to cancel after prepayment, you will not receive a refund for the current month in use (We do not give partial months refunds). If you have prepaid and received a multi-month discount, upon cancellation we will figure the refund retroactively withdrawing the discount back to the start date of the contract. This will result in paying full undiscounted price for the months used and refunding the balance. This only applies to cancellation by the client. If cancellation is done by RFhost due to restrictions violation, there will be no refund. RFhost will only allow for the discount if cancellation is not the fault of the client, as determined by RFhost. All monetary transactions are in $US dollars. Additional features can be added at any time. Monthly feature prices are not prorated. RFhost reserves the right to change prices at any time.

Account Cancellation:
You may cancel at anytime. To cancel your account, please contact Customer Service at sales@RFhost.com. Notification of cancellation must be received at least five business days prior to your cycle date, with the cycle date being the day of the month you sign up, in order to avoid charges in full for the next cycle. It is the Clients Responsibility to secure email confirmation from RFhost that account has been cancelled. If the client has not yet received email confirmation of account cancellation, then the account remains active, and you will continue to be invoiced.

If Client has a balance due at the time of cancellation, this balance must be paid in full. Cancellation does not absolve Client of any outstanding financial obligations.
30 Day Money Back Guarantee:
If for any reason during the first 30 days of establishing a account with RFhost you are not satisfied for any reason we will refund any and all payments made to RFhost. To receive a refund please send a email to sales@RFhost.com indicating you wish to cancel your account.
Indemnification Policy:
You agree to use all RFhost services and facilities at your own risk. RFhost specifically disclaims all warranties of merchantability and fitness for a particular purpose. In no event shall RFhost be liable for any loss, or loss of data, or other commercial damage, including but not limited to special, incidental, consequential or other damages. Customer agrees that it shall defend, indemnify, save and hold RFhost harmless from any and all demands, liabilities, losses, costs and claims, including reasonable attorney's fees asserted against RFhost, its agents, its customers, officers and employees, that may arise or result from any service provided or performed or agreed to be performed or any product sold by customer, it's agents, employees or assigns. Customer agrees to defend, indemnify and hold harmless RFhost against liabilities arising out of:

(1) any injury to person or property caused by any products sold or otherwise distributed in connection with RFhost's server;
(2) any material supplied by customer infringing or allegedly infringing on the proprietary rights of a third party;
(3) copyright infringement and
(4) any defective products sold to customer from RFhost's server.

RFhost shall be the sole judge of what violates this Policy.

SPAM Policy:
RFhost is committed to a zero-tolerance, anti-Spamming policy. Under this policy, we prohibit Spam, or any unsolicited commercial email, from being sent either: Over the RFhost network, by customers or any other users of the RFhost network (including customers' customers); AND/OR over ANY network- if the message sent advertises or mentions a site hosted on the RFhost server.

We react quickly and seriously to violations, and we further reserve the right to terminate the services, without prior notice, of any customer disregarding this policy. Sending unsolicited commercial email (a.k.a. "spam"), cross-posting messages to a large number of usenet groups, posting obscene or threatening messages while using or referring to an RFhost email address or web site URL is prohibited. The use of RFhost servers as a mail drop for responses to activities described above is also prohibited. Accounts canceled due to spam will be billed a "clean up" fee of $500.

If you have any complaints or comments regarding Spam on our network, please direct them via email to abuse@RFhost.com.

Content Policy:
All services provided by RFhost may be used for lawful purposes only. Transmission, storage, or presentation of any information, data or material in violation of any United States Federal, State or City law is prohibited. This includes, but is not limited to: copyrighted material, trademark, intellectual property, material we judge to be threatening or obscene, or material protected by trade secret and other statute without proper authorization. The subscriber agrees to indemnify and hold harmless RFhost from any claims resulting from the use of the service which damages the subscriber or any other party.

Pornography and sex-related merchandising is prohibited on all RFhost servers. This includes sites that may infer sexual content, or links to adult content elsewhere. RFhost will be the sole arbiter in determining violations of this provision.

Also prohibited are sites that promote any illegal activity or present content that may be damaging to RFhost servers or any other server on the internet. Links to such materials are also prohibited.

Examples of unacceptable content or links:

Pirated software
Hacker programs or archives
Warez sites

RFhost does not host sites of its competitors or web pages promoting sites of its competitors.

Any illegal activity, including adult content, links to adult content web sites, spamming or hacking will result in your site being shut down and all your files deleted without warning.

RFhost will be the sole arbiter as to what constitutes a violation of this provision.

Email Policy:
RFhost may not be the source, intermediary, or destination address involved in the transmission of any unsolicited email, email bombs, hate email, or any mass email. Your email account may not be referenced as originator, intermediary, or reply-to address of such email. We consider mass email any email message sent to more than 25 email addresses or more than 10 news groups.

CGI Scripts Policy:
Each account comes with its own cgi-bin. You are free to use any CGI scripts you wish, however we reserve the right to disable any CGI script that effects normal server operation or service to other RFhost customers. You will be notified in 24 hours about offending cgi script. No chat room or similar scripts allowed.

note: the following scripts have been found to consume cpu resources compromising the servers performance and are not allowed at RFhost.
-UltimateBBS (all versions)
-Ikonboard (all versions)


Chat Policy:
RFhost does not allow cgi based chat rooms as they use an excessive amount of server resources however Java based chat rooms are allowed.

Traffic Policy:
RFhost allows for very generous traffic, and most sites never exceed 500MB per month, unless they offer shareware, sound, video, image and multimedia archives, are mirror sites or any site whose primary purpose is file distribution. RFhost customers are discouraged from storing any files that cause excessive traffic on RFhost servers. Please contact the RFhost Technical Support team for more information. Again, 99% of the sites do not fall into this category and never reach our traffic limits.

We reserve the right to refuse service to anyone for any reason not prohibited by law. Also we reserve the right to terminate service to any customer for any reason not prohibited by law.

Any deliberate attempt to cause damage to RFhost or any other Internet servers will result in immediate account deactivation without prior notice. No refund is given in this case.

All account plans come with a predetermined amount of traffic allowance. We monitor all accounts and bill either $2.50 or $2.00 (depending on plan) per each gigabyte of traffic exceeded. You will NOT be charged for transfer that you use beyond our generous data transfer limits without prior notification. You can monitor your transfer at anytime in your Control Panel.

Backup's

Regular server backups are created however backup's are still the sole responsability of the user and we can not be held responsible in any way for loss of data.

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